FAQ

• Terms & Conditions
• Download Rent a Car leaflet
• Download Mid-Term Rental leaflet

How do I rent a car?

The easiest and quickest way to rent a car is via our Internet reservation system, accessible from anywhere in the world. During the reservation process, specify the date and place of collection and drop off of the car, choose the preferred class of the car you want, order optional accessories and make the payment. Our system will assign the car to you at the time of making your reservation, so you can be sure that the car you have chosen will be waiting for you at the specified time and location of collection.
If you do not have Internet access, you can contact our Helpline (+48) 12 3000 300 or call one of our branches directly. You can find contact details of our branches on our website.

What documents do I need in order to rent a car?

Firstly, you need to have a driving license confirming your eligibility to drive a car. You will also need another ID: an identity card or a passport. In rare cases, we may ask you to supply an employment certificate.

Who can rent a car?

A car can be rented by a person of 21 or older who has held a valid full driving license - qualifying you to drive vehicles in Poland - for at least a year.

How much does it cost to rent a car with Express?

While making a reservation via the form on our website, you will see how much your rental is going to cost. The system will automatically calculate the rental price, including any discounts and promotions. Rental rates can also be looked up on the Price List page.

What is the surcharge for additional mileage?

In the case of renting cars, delivery vans or off-road vehicles, we do not impose limits on the mileage for the rental period. This means that by paying a day rate for the rental, you can drive as much as you want.

What is a deposit?

A deposit is a blocked sum of money on your credit card (in rare cases this may be charged in cash) that is secured in the case of the car rented by you becomes damaged.

Do you return deposits?

The deposit is returnable. If the car is returned without any damage, the deposit is returned immediately (in the case of a credit card, the money is unblocked).

Where can I collect the car that I have rented?

By default, you collect the car at our branch office. You can also order an optional delivery service where we deliver the car to any place you specify, e.g. to an airport, a railway station or a hotel.

Can I pick up the car from another location than listed on the reservation form?

If you need to collect or drop off the car in any other location, please choose the city from the list, then in the "description" field precisely describe the place you require the car, for example: Location: Warsaw, City, description: "please deliver to the main entrance of the Marriott Hotel"

Do you deliver cars to airports?

Yes, we deliver cars to all airports in Poland.

Are there any additional payments for renting a car?

We do not want to surprise you with additional charges that you do not know about at the time of rental. We always tell you about any possible surcharges (e.g. bringing the car to a designated location or renting for an additional day) when you make your reservation, according to the rates listed in the rental price list.

Is it necessary for me to have a credit card in order to rent a car?

Yes, a credit card is necessary to rent a car. In rare cases, if some specific conditions are met, our employee may accept another form of payment guarantee rather than a credit card. It can only happen in exceptional situations, each time considered individually by the manager.

Can a company pay for a rental by bank transfer?

Yes, of course. We have provided a mechanism for payment by bank transfer.

Can I hire additional equipment, such as a GPS system?

Yes, you can. In our online booking form, you can select the options and additional equipment you require, e.g. a GPS system, a roof rack, a bike rack, a ski rack, a child car seat, etc.
When booking a vehicle by phone or in person at an Express branch office, please ask the booking clerk to check the availability of the additional equipment you require and to provide you with a quotation.

Can I take your vehicle outside Poland?

Yes, you can. You can take the rented vehicle to any country within the European Union and to some countries outside the EU. If you wish to take the vehicle outside Poland, you must tell us about it when making a booking or picking up the vehicle.
You will be charged an extra fee, as the vehicle will need some additional equipment to comply with the requirements of other European countries.

Can the vehicle be driven by a person other than that who signed the rental agreement?

Yes. You must, however, tell us when picking up the vehicle and present identification documents and valid driving licenses of all drivers.

Is there a charge for a second driver?

Yes, as per our pricelist. However, it is necessary to complete all procedures such as listing other drivers as well as showing their IDs and driving licences to an Express employee.

What should I do if the vehicle breaks down or is involved in a road accident?

If the vehicle breaks down, is immobilized, is involved in an accident or you have some other problem, please contact Express immediately by calling our Technical Helpline at (+48) 12 3000 333. Our assistant will give you all the necessary information and advice about what you should do. The helpline is available 24 hours a day, 7 days a week, 365 days a year and can be called from within or outside Poland.

Can you rent a car to a person not a company?

Yes, we can. The person must be at least 21 years old, in possession of a driving licence for at least 1 year and able to present another ID document.

I don't have a credit card. Can somebody else pay for me?

Yes, they can in particular cases. In case the person collecting a car or driving it will be different from the person making the payment, please enter this information on a booking form or (notify our Reservations).

Do I have to have an international driving licence to rent a car in your company?

The issue of validity of driving licences in Poland is governed by EU regulations valid for all EU countries and for other countries - provision of the Vienna Convention. Owners of countries other than listed there, should present an international driving licence. Owners of national licences issued in e.g. USA, Canada, Australia, Island, Japan, Turkey should also present an international licence.

List of countries which issue the licence authorizing them to drive on Polish territory: Albania, Austria, Bahamas, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Russia, Philippines, Finland, France , Greece, Georgia, Guyana, Spain, Holland, Iran, Ireland, Israel, Kazakhstan, South Korea, Cuba, Kuwait, Lithuania, Luxembourg, Latvia, Macedonia, Malta, Morocco, Monaco, Mongolia, Germany, Niger, Norway, Pakistan, Poland, Portugal, Republic of Moldova, Republic of Central Africa, South Africa, Romania, San Marino, Senegal, Seychelles, Slovakia, Slovenia, Switzerland, Sweden, Tajikistan, Turkmenistan, Ukraine, Uruguay, Uzbekistan, Hungary, Great Britain, Italy, Coast d'Ivoire, Zaire, Zimbabwe

The terms and conditions require a 72-hour notice for any car rental. Can I rent a car for the next day or even the same day?

Yes, it is possible to rent a car at a short notice, but then payment requirements are more restrictive. In order to rent a car for the next day, a credit card payment is mandatory; a bank transfer cannot be accepted. In case of an immediate need to rent a car, please contact a selected Express office directly (contact details are on www.express.pl), or our 24h Customer Helpline (+48 12) 3000 300. Every non-standard rental is agreed directly with a branch staff member or a Customer Helpline consultant.